Policies

Hey hey Babe!

Keep this in mind to make the most of your Garage Barre + Bike classes:

  • Please arrive at least 15 minutes before class, especially if you’re a newbie! Bike studio opens 20 minutes before class. Please do not arrive any earlier than 20 minutes before your class.

  • Please be on your mat or bike before the start time of class.

  • You must be 13 years of older to participate in class. Participants 18 and under must be accompanied by a participating adult. Minors must have a parent or guardian come into the studio and sign a paper waiver before attending class.

  • Our studio only accepts credit/debit cards. No cash or payments will be accepted.

  • Please no cellphone use during class. If there is an emergency, please take the call or text outside the studio.

  • No filming or photography during class. Pre and post class selfies, stories, snaps and posts HIGHLY encouraged.

  • Garage Bike classes require cycling shoes with LOOK DELTA or SPD cleats. Complimentary shoes provided to New Babe Special participants only. Limited shoe sizes (Ladies’ 5.5 to Men’s 13) available for rent at the front desk for $2/class. You may purchase your own indoor cycling shoes with LOOK DELTA or SPD cleats and we can guide you on where to purchase them.

  • Our bikes can accommodate a height range of 4’10” to 6’10”

LATE POLICY

  • We do not allow late entry to Garage Bike classes for safety reasons, no exceptions.

NO SHOW & CANCELLATION POLICY

If you have not checked in 2 minutes prior to class start time, your bike or barre spot will be given to a fellow babe off of the waitlist in order of the waitlist sign up.

CANCELLATIONS

  • You must cancel your class 8 hours or more prior to the class start time in order to unreserve your spot & return the unused class to your account.

  • Once your spot is cancelled, your class will be returned to your account for use at a future date.

  • If you late cancel less than 8 hours prior to the class start time, your will be charged a $5 fee for barre or a $10 fee for bike to your credit card on file and your class will be returned to your account.

  • All late cancel fees will automatically be charged to your credit card on file.

NO SHOWS

  • If you do not show up to class and do not cancel on the app or website, you will be charged a $10 no show fee for barre or a $15 no show fee for bike. Your class will be credited back to your account for future use.

  • All no show fees will automatically be charged to your credit card on file. If your card is declined we have the right to suspend your membership until your card is up to date.

WAITLIST POLICY

  • Waitlist management is automated by Zingfit, so please only add yourself to a waitlist if you are confident you can make the class. You will be notified by email or push notifications on your GB App if a spot opens and you’re enrolled the class (make sure to subscribe to our emails or enable push notifications in your app or you will not know when you get into class from a waitlist). It is your responsibility to check your email or app to see if you've been added to the class. You can be added to the class up until an hour before class begins. If you are added to the class and no show, you will still be charged a no show fee since there are people on the waitlist behind you that want to get in. Treat a waitlist spot just like you're booked for class because you MOST LIKELY will get in. If you know you won't be able to make it, simply take your name off the waitlist with no penalty.

  • If you book multiple classes or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. GB staff will not be held responsible for accidental bookings by clients or double bookings or double waitlisted classes made by clients. Late cancel and no show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.

  • The system will auto populate clients into class from the waitlist as other clients with confirmed spots cancel and bikes and spots will be assigned as such.

  • GB staff will add walk in waitlisted clients in the order in which they were added to the waitlist by the computer system 2 minutes before the start of class. There is no waitlist priority given for early arrival.

WALK INS

You may try to get into class by simply showing up as a walk in without a reservation. You MUST have already created an account and purchased classes to walk in. Reserved spots will be released 2 minutes prior to class starting and given to waitlisted participants first and then walk in participants. Classes and waitlists may appear full throughout the week but day of class, people cancel and spots become available. It is worth it to show up and perhaps snag a spot because even though our schedule appears full all week, there are usually a few spots open at the time of class.

SWITCHING CLASS TIMES

There's NO switching within the 8 hour window because the spot you’ve reserved has been held for some time and prevented someone else from getting into the time you’re booked. Day of, if you see open spots in another class but you’re already booked for a different class, please contact us at customerservice@garagebarre.com before switching or you WILL be charged the late cancel or no show fee from the other class you had reserved. We may be able help you out, depending on available space, if it's a special circumstance.

TRANSFERS & SHARING

  • All class packages and memberships are non transferable.

  • All class credits must be used by the original purchasing client.

  • Class packages and memberships may NOT be shared between clients. Each individual must create their own account, sign their own waiver and purchase their own classes. If you wish to gift someone classes, you may purchase them a gift card.

REFUNDS & RETURNS

All class packages & memberships are non-refundable.

Retail items may be returned for GB merch credit if they are in unwashed and unworn condition.

Retail refunds may not be used for classes or memberships.

MEMBERSHIPS

  • Contracts are billed on a monthly recurring basis.

  • Memberships begin on the date of purchase. If you would like to adjust the start date of your membership, please email customerservice@garagebarre.com

  • To cancel your membership or skip a month, a 15 day notice is required. you MUST email customerservice@garagebarre.com to cancel or skip. We will not accept cancellation notices by Facebook message, Instagram DM’s, or text messages. You will fill out a brief form to completely terminate your contract. If it’s less than 15 days before your next draft, it’ll be terminated for the following month’s draft.

LOST & FOUND

  • Garage Barre + Bike is NOT responsible for lost or stolen items in the studio. Lockers are available for your use, feel free to bring your own lock to secure your items during class. If you leave the lock on your locker and leave the premises, the lock will be cut at the end of the day and items placed in the lost and found.

  • Please email hello@garagebarre.com for any items you may have left behind or check with the front desk staff.

  • Once items have been in the Lost and Found for a month, we take to donations.

TURN OFF FOR WHAT

Please refrain from texting, phone calls, Facebooking, Gramming, videoing, photographing, voice recording, or Snap Chatting during class for the privacy of other Babes and the protection of our intellectual property. Selfie-ing, IG story-ing, posting & Snapping is HIGHLY ENCOURAGED before and after class. If there is an emergency, please step outside the studio to take your call.

RETURNS & REFUNDS

  • We do not offer refunds on single classes, class packages, Unlimited memberships, or events.

  • Merchandise can not be returned for class credit and vice versa.

  • Merchandise can be returned or exchanged within 30 days of purchase. Clothing or accessories must be in unworn, unwashed condition. GB staff has the sole discretion in authorizing returns and exchanges.


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